Digital Vendor & Customer Onboarding Platform for a Leading FMCG Manufacturer

About the Project

Mrs Bectors Food Specialities Ltd., a leading manufacturer in the Indian FMCG and bakery segment, operates at scale with an extensive network of B2B customers, distributors, and vendors across regions.

As the business expanded, onboarding new customers and vendors became increasingly complex. The existing process relied heavily on physical paper forms with multiple sections covering compliance, taxation, licensing, and operational details. This manual approach resulted in long onboarding cycles, inconsistent data, and significant administrative overhead.

To support scale and bring consistency across divisions, the client sought a digital transformation of their entire vendor and customer onboarding process-one that was simple for external users, yet robust enough to integrate seamlessly with their enterprise systems.

Client Challenge

The challenge was not a lack of data, but how data was being collected and managed.

Lengthy, paper-based onboarding forms slowed down partner registration

Manual data entry led to errors, duplication, and incomplete records

Compliance details such as GST, PAN, and FSSAI licenses required repeated verification

Onboarding thousands of existing customers digitally was operationally intensive

Internal teams struggled with fragmented data across divisions and systems

Lack of integration with SAP meant delays in operational readiness

The client needed a solution that could standardize onboarding, reduce manual effort, and create a single, reliable source of truth—without disrupting ongoing operations.

Objective

The objective of this engagement was to modernize and streamline the onboarding experience for both customers and vendors while strengthening internal operational efficiency.

Specifically, the goals were to:

Replace the manual, paper-based onboarding process with a fully digital platform

Simplify a complex, multi-step form into an intuitive and guided experience

Enable faster onboarding of new B2B customers and vendors

Digitally re-onboard over 2,300 existing partners without friction

Improve data accuracy through validation and automated data fetching

Integrate onboarding data directly into SAP for operational continuity

Strengthen compliance readiness with structured and verified data capture

Create a scalable onboarding framework that could support future growth

The broader goal was to turn onboarding from a bottleneck into a business enabler.

Solution Offered

We designed and developed a secure, web-based onboarding platform tailored to enterprise-scale B2B workflows.

Specifically, the goals were to:

Digital Onboarding Web Portal

A centralized web application accessible via a unique link, allowing customers and vendors to complete onboarding digitally from any device.

Streamlined, Guided Flow

The lengthy paper form was re-engineered into a clean, step-by-step digital journey. Complex data capture was simplified into logical sections, making the process easy to understand and complete.

Intelligent Data Fetching

Integration with external APIs enabled automatic retrieval of company details using identifiers like GST and PAN, reducing manual entry and improving data accuracy.

Secure User Verification

SMS-based OTP verification ensured authenticity and prevented incorrect or duplicate submissions.

Centralized Data Management

All onboarding data was consolidated into a single system, enabling better visibility, hierarchy management, and cross-division alignment.

Scalable Architecture

The platform was built to support bulk onboarding initiatives, including the digital migration of thousands of existing partners.

Impact & Results

The digital onboarding platform delivered measurable business impact:

60–70%
reduction in onboarding turnaround time

2,380+ existing
customers and vendors
digitally onboarded

Significant drop in data errors and incomplete submissions

Faster SAP activation,
reducing delays in billing and operations

Improved compliance readiness with structured, validated data

Enhanced internal efficiency across sales, finance, and operations teams

What was once a slow, manual process became a

scalable, reliable, and enterprise-ready onboarding system.

Why It Worked

This wasn’t just about digitizing a form.

It was about:

Rethinking the onboarding experience for external partners

Aligning user simplicity with enterprise complexity

Ensuring data quality at the source

Integrating seamlessly with existing ERP systems

By focusing on both user experience and backend robustness, the solution delivered
value across every layer of the organization.

Takeaway

As businesses scale, manual processes don’t just slow growth—they limit it.

This project demonstrates how targeted digital transformation can simplify complex enterprise workflows, improve compliance, and create operational clarity at scale.

At IConflux, we don’t just digitize processes.

We rebuild them to work better, faster, and smarter for growing enterprises.

Testimonials from our valued clients

We bring our experience, expertise, and innovative mindset into every project to deliver the best results.

IConflux understood exactly what it takes to build a native music app. Smooth process, timely updates, and solid tech support. Couldn’t find a better partner. Highly recommended!

Willem Zevenbergen

President @ Tracx System Ltd

IConflux delivered a powerful, user-friendly solution that transformed our operations. Their expertise, quick response, and dedication to quality truly stand out. Absolutely recommend them for reliable development.

John Ragsdale

CEO @ TAP Innovations

From HR to internal ops, they streamlined everything. What started as a platform idea turned into a full digital transformation. Big boost in efficiency, thanks to the IConflux team.

Gurdeep Singh

IT Head, SKH Group