ChatBot & Assistant

Chatbots provide a personalized experience to end-customers without increasing the costs. Our expert chatbot development team develops advanced cloud based and open-source chatbots that offer human-like conversation experience. Suitable for omnichannel client servicing, automation and streamlining processes, our chatbot development services and solutions are designed to help your enterprise scale optimally and grow, organically without leaving the customers behind.

Potential Use Cases Of Smart Chatbots

Chatbots can be used across industries for many purposes. From lead generation to feedback resolution, client servicing, lead qualification and more, chatbots can redefine the way how operations are completed in a modern business ecosystem. Chatbots can be ideally used for:

Handling repetitive procedures, efficiently

Automating tasks that require human interaction

Optimizing existing complex processes

Simplifying information sharing through conversation

Standardize complex rules and procedures

Complying with technology disruptions

Industries We Serve

Banking and Finance

Streamline BFSI operations and automate customer support with the help of chatbots and promise convenient, engaging and fun client servicing experience to your end customers.

Capabilities & Benefits

Reimagine your banking operations

Automate customer query resolution

Speed up information sharing

Optimize and automate investment management

Review and manage credit applications

Speed up money transfers and bill payments

Insurance

Automate mundane/repetitive tasks like claims management across the value chain. Handle customer queries, promptly and improve customer service standards.

Capabilities & Benefits

Facilitate insurance buying and comparison

Automate advisory & claims management

Handle customer queries efficiently

HR and Recruitment

Simplify HR operations and provide a more personalized experience to employees/candidates during recruitment, on-boarding and routine operations with smart chatbot assistants.

Capabilities & Benefits

Automate candidate screening process

Provide instant resolution to common queries

Streamline employee training

Speed up information sharing and internal operations

Supply Chain Management

Improve the operational efficiency of supply chain system and logistics with intelligent & smart chatbots that can help with information sharing and facilitate customer support.

Capabilities & Benefits

Respond to inquiries in real time

Offer instant customer support

Provide real-time shipping information

Hospitality & Restaurants

Improve your hospitality operations while keeping guests delighted with 24x7 chatbot assistant to handle customer grievances, facilitate reservations & more.

Capabilities & Benefits

24x7 available for customers

Better customer experience

Cost-effective

Automates the routine task of guests

Real-time assistance

eCommerce & Retail

Chatbot helps to address the biggest challenge faced by retail and eCommerce industry- to keep customers hooked. With Chatbots, eCommerce and retail segments can:

Capabilities & Benefits

Delight customers in a better way by providing personalized experience

Interact with customers in real-time

Set price alerts

Assist in ordering products

Transportation & Travel

Keep clients hooked to your offerings by solving travel/booking/general queries, in real time. Help them plan vacations, assist in bookings and do more with smart chatbots.

Capabilities & Benefits

Address client queries and complaints

Provide travel and booking recommendations

Facilitate airline ticket, hotel and cab bookings

Improve client service operations

Healthcare

Most patients do not engage with the hospital after receiving medication so with the help of Chatbot they get a personal touch.

Capabilities & Benefits

Help patients identify initial illness symptoms

Availability and ongoing monitoring for the patients

Automate doctor appointments, diagnosis bookings, counseling sessions

Increase the speed of delivery of the information asked

Easily scheduling of appointments

Answer general health queries

Manufacturing

Streamline manufacturing operations by keeping stakeholders informed, providing quick resolution to queries and optimizing the process.

Capabilities & Benefits

Real-time process information sharing

Spread production-level information, automatically

Enhance inter-department communications

Streamline & automate routine operations

Real Estate

Enhance customer delight and provide them with valuable information, recommendations and more by automating client handling operations with chatbots.

Capabilities & Benefits

Provide real-time recommendations and suggestions

Send automated offer alerts

Gather customer feedback, automatically

Automate lead qualification with intelligent chatbots

Agriculture

Chatbots can revolutionize agricultural sector by streamlining information sharing related to crops, weather, market prices, planting cycles etc.

Capabilities & Benefits

Facilitate buyer/seller connections

Streamline crop/plant/fertilizer/price information sharing

Image recognition

Automated workforce

Maximize the production

Telecommunications

Answer growing number of queries and automate your customer support operations with chatbots.

Capabilities & Benefits

Answer customer queries and enhance delight

Improve information sharing mechanism

Automate mundane client servicing operations

Education

Take education operations to the next level by providing valuable advice, suggestions and counseling to students and other stakeholders.

Capabilities & Benefits

Offer answers to burning questions related to course curriculum

Provide career guidance and consultancy

Simplify administrative operations

Improve Parent-teacher interaction

News & Publishing

Speed up the delivery of accurate and high-quality news pieces all over the globe with smart chatbots.

Capabilities & Benefits

Automate news creation and delivery

Gauge public opinion with real-time customer feedback gathering

Provide real-time news updates

Chatbots can automate repetitive processes, eliminate the need for human involvement and optimize operations. Here are some of the ways in which chatbots can help:

Lead Generation & Qualification

Feedback Gathering

Surveys

Job Application Screening

Personalization through Shopping Assistants

Student Evaluation

Customer Service & Support Operations

Product/Service Recommendations

Automating Appointment Schedules

Order/Service Tracking

Information Sharing

Live Agent Support

Platforms & Frameworks We Use

Over the years, our team has mastered the art of leveraging all major
disruptive technologies for development of advanced chatbots.

Chatbots Developed By
IConflux Work Efficiently Across Multiple Channels

Channels for Text-Based Chatbots

Channels for Voice-Based Chatbots

Web Channels :- Websites, Blogs, Landing Pages

Facebook Messenger

Twilio WhatsApp

WhatsApp Business

Skype

Twitter

Line

Viber

Slack

Google Assistant / Home

Amazon Alexa

Twilio Telephone

Cortana Virtual Assistant

learn

Our Exclusive
Development Process

IConflux is one of the leading chatbot development company in India. At IConflux, we endeavor to nurture your business with ingenuity & innovation. To make the most out of the latest technology, we follow a structured chatbot development process that promotes innovation and alignment to your business goals and growth ambitions. Hire chatbot developers with us and take your business to another level.

STEP 1

Business Requirements Analysis

STEP 2

Input
Identification

STEP 3

Design
Intuitive UI

STEP 4

Crafting
Interaction

STEP 5

Building
Conservation

STEP 6

Testing and
Deployment

Case Studies

India’s First
Stock Market
Fantasy Game

View Case Study

Genuin is a
video-only chatting
discovery and
connect platform

View Case Study

TVS credit is
India’s leading
micro-financial
institution.

View Case Study

ANKPAL
is one of the best
online accounting
software in India

View Case Study

View All Case Studies

Love
From our client

Deepak Pareek

CEO & Founder, MyCorp

We are extremely pleased to have the IConflux as our technology partner. The team is a dedicated, enthusiastic and technology expert. As a result, their excellent product not only allowed us to solely focus on executing our business plans but also got us recognized by NASSCOM for the technology as well as an award from the World Economic Forum.

Nabil Azar

Managing Director, ACIS Information Technology, UAE

Our association with IConflux has been very fruitful. Together, we have worked on a number of projects for the UAE government and the private sector. Taking a step further in our professional relationship, we recently became their exclusive technology partner.

Brian Cardinale

Principal Consultant

IConflux team has helped me to scale-up a very complex project and the team is continuously adding more value to the project, they are quick in the understanding requirement, communication and delivering quality & accurate work.

Willem Zevenbergen

President at Tracx Systems Ltd

I chose Iconflux because after quite some research, I simply could not find any other provider that offered all the tools I needed to create a Music App. Iconflux showed a deep understanding of the technological challenges of building a native IOS and Android App. The process was smooth, on time meetings, progress updates and quick follow up on support. Great company, certainly recommended!

Juliana Khalaf

BAKS/Art Advisory

The Iconflux team has been instrumental in turning my vision into reality while making it seem extremely easy and effortless. They are available to answer any questions and are quick and efficient to fix any bugs or issues. In addition to their strong work ethos, their advice and guidance was key to make my product up to date in today’s market and future markets. Finally they deliver on time as promised.

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